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Here are some quick answers to the most common questions visitors to our site may have. If you have a question that's not addressed here, please call us at 1-800-393-5436 Monday through Friday, 8:00 AM through 5:00 PM US Central Time, or email us at: customerservice@romansunstone.com.

Ordering / Order Status
• Has my order shipped yet?
• How can I track my order?
• How long will it take for my order to ship?
• Is it possible to I change quantities, shipping method, or remove an item in my order?
• My order hasn't shipped yet, can I cancel it?
• My order never arrived, I received the wrong item, or I am missing an item from my order.
• What are my payment choices?
• How do I use a coupon code?
My Account
• How do I create an account?
• How do I edit my account information?
• What is your privacy policy?
• What measures are you taking to provide safety and security to your users?
• I forgot my password, how can I get it back?
Shipping and Returns
• How much does shipping cost and how are the charges determined?
• How do I return my product?
• What is your return policy?
International Shipping
• Can you ship to my country?
• What is the cost of shipping internationally?
• What is the return policy for international orders?
• When will my international order ship?
• Will I need to pay any additional duty or taxes on my international order?
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit card be charged?
Additional Support
• How do I contact you?